FAQ

• Question

  How do I book equipment to hire?

  Answer

  Read our How to Book page to get an overview of the process involved in booking equipment

   

  Question

  Should I book equipment to hire?

  Answer

  Yes it is strongly recommended that you pre-book your equipment hire with us to ensure you have a simple and speedy hire experience. Some items are in high demand at the weekends and over holidays periods, so to ensure we have the equipment at the appropriate branch when you require it we strongly suggest you pre book to not be disappointed. 

  Read our How to Book page for details on the process for booking equipment.

• Question

  What are your opening hours?

  Answer

  Most of our branches are open 7 days a week for your convenience. To see the opening hours of the branch closest to you click here.

• Question

  What is the minimum hire period?

  Answer

  The minimum hire period is 4 hours from the time of collection.

• Question

  Is a deposit/bond required for the equipment?

  Answer

  Yes - A bond and deposit is required unless a ledger account is used, the bond required is determined by the daily rate of the machine and also the time for which you require the equipment.
  The deposit or bond is payable on the day of collection, or if you require delivery to site, this will need to be taken before the equipment is delivered.

• Question

  When do I pay for the equipment?

  Answer

  All hires require a deposit or bond to be taken before the equipment is uplifted from the branch. Once the equipment has been returned and the necessary charges added to the hire agreement, an invoice will be generated which will indicate whether a balance is due, or if a refund is owed to you from the balance of the bond.

• Question

  What extra costs are involved in hiring equipment?

  Answer

  An item which requires fuel will incur a fuel charge if not returned full, and a sander which requires discs or belts provided by Hirepool will carry costs on how many were used. Hirepool branches usually all stock saleable items which you may require to make your job easier or safer, which includes safety and PPS equipment, rope, load binding and other extras. if you are in any way uncertain about any additional charges please don’t hesitate to ask any of our staff members.

• Question

  Is insurance included when hiring equipment?

  Answer

  Yes – The insurance waiver will be included in the quote.

• Question

  If I cancel my booking will I be charged?

  Answer

  If you need to cancel your bookings please notify us as soon as possible and you will not be charged. If possible, please give at least 8 hours notice for cancellations.

• Question

  What is needed to hire the equipment?

  Answer

  Please bring a form of photo identification. e.g. drivers license.  You will need to provide this along with personal details before obtaining the equipment.

• Question

  Can Hirepool deliver the equipment?

  Answer

  Yes, we do deliver, however there are delivery charges.

• Question

  If you deliver the equipment will the paperwork be done then?

  Answer

  The delivery driver will have a copy of the Hire Agreement for you to read and sign. If you have visited a Hirepool branch prior to your equipment being delivered in most cases the bond and deposit should have been settled, however, if not the driver may collect either cash or a blank signed cheque which will need to be approved via Telecheck once back at the branch.

• Question

  Will I be given a demonstration and/or instructions on how to use the equipment?

  Answer

  Yes – Our team will demonstrate the operation of the equipment, outline any safety hazards or issues that may arise with the item(s). If there is anything you are unsure of please don’t hesitate to speak with a staff member.

• Question

  Is there someone I can ring if I have any questions on use of the equipment?

  Answer

  Yes – Hirepool staff are on hand to help answer any questions that you may have.
  The majority of Hirepool branches are open 7 days a week, so you can easily reach someone who can assist you with your query.

• Question

  What do I do if I need assistance with your equipment afterhours?

  Answer

  We provide an afterhours emergency number in all regions. You will find this number in your contract paperwork.

• Question

  What can I do if the equipment breaks down?

  Answer

  We always provide reliable and mechanically sound equipment to help you get the job done, however, if something goes wrong or an item breaks down we ask that you call as soon as possible and inform the nearest Hirepool branch.
  We will do an exchange of the item(s) as soon as possible by delivery so you can continue with completing your task.  We will arrange compensation and/or incorporate this into the final invoice price upon return.

• Question

  What happens if the equipment gets damaged?

  Answer

  If equipment is damaged whilst on hire you will need to notify your nearest Hirepool branch, if a replacement is required the branch will organise this for you. The damaged item will be assessed by a Hirepool technician to determine the cause of the damage and will also work with the branch manager to come to a decision on who will be held liable for the required parts and/or repairs.

• Question

  Do I get a discount if I return the equipment early?

  Answer

  The minimum hire period within Hirepool is four hours which is half a day with a full day being eight hours. This is clearly outlined on the Hire agreement.

• Question

  What happens if I return the equipment late?

  Answer

  If you know the equipment will be returned late it is important that you inform the branch in the first instance and advise when it will be returned.
  Many branches are flexible by usually a maximum of 1 hour, however it is the decision of the Branch Manager to determine whether late returns will incur a late charge.

• Question

  What can I do if I need the equipment for longer than the original agreed hire period?

  Answer

  You can extend this hire period quite simply by advising any Hirepool branch.
  Please be advised an additional bond amount may be required to keep within the pricing guidelines.

• Question

  Can I return equipment after hours?

  Answer

  No.

• Question

  Can I hire equipment from one branch and drop it off at a different branch?

  Answer

  If the branch is in the same city then this shouldn’t be a problem. Please enquire with us at time of booking so we can organise this for you.

• Question

  Does the equipment need to be cleaned / refuelled etc before returning?

  Answer

  Equipment should be returned as clean as possible.  If the equipment is returned excessively dirty, muddy or covered in foreign material eg paint ,concrete etc, then a cleaning charge may be incorporated in the final invoice.
  Equipment that requires Diesel or Petrol is full when it leaves the branch. It is your choice to have the item(s) refuelled before return, in which case there will be no fuel charges.
  If refuelling is required then the charges will be incorporated in the invoice upon completion.

• Question

  Do you give your trade customers discounts?

  Answer

  Hirepool has Business Relationship Managers in every region who can discuss special trade discounts for companies who trade frequently with Hirepool.

• Question

  Do we hire swimming pools?

  Answer

  No.

Didn't find the answer here? Ask us your question

• Question

  Are your Scaffolders certified?

  Answer

  Yes they are, all our scaffolders hold an NZ / AU recognised National Certificate in Advanced Scaffolding from Tai Poutini Polytechnic.

• Question

  I need custom scaffolding for specialist projects are you able to help me plan this?

  Answer

  Yes we can, please contact us or talk to one of our customer service staff who can suggest what would be best for your project, and can organise a site visit to help you out.

• Question

  Can I hire the scaffolding from you and put it up myself?

  Answer

  Yes, you can erect a mobile scaffolding up to the height of 5 metres before being certified. If you require scaffolding for more than 5metres high, our certified scaffolders will be more than happy to help you out.

• Question

  Is delivery included in Hire?

  Answer

  No, we offer delivery as an additional service. Price will be given on application.

• Question

  What safety checks are done when putting up the scaffolding?

  Answer

  Hirepool takes safety very seriously. Your site will be checked for things such as power lines, ground level and any other obstacles or situations that would make it unsafe to erect the scaffold. In addition all scaffolding will be put up by trained professionals.

• Question

  Do you give a discount for long term hire?

  Answer

  Yes we do. If you need our access machines or scaffolding for a long period of time please contact one of our branches who will be happy to accommodate your needs.

• Question

  Do you provide training for your access equipment?

  Answer

  Yes, we do basic training on all machines at the beginning of hire.
  
  For more extensive training we offer the Silvercard (HIANZ) EWP training. This is as it ensures you are in compliance with the requirements of the health and safety legislation in New Zealand.

• Question

  Do I need a license to operate your EWPs (Elevating Work Platforms)?

  Answer

  While it is not required by law in NZ we strongly advise that you do have one. On many commercial sites a license will be required to meet with safety guidelines.

• Question

  Can we pick up a Boom lift or Scissor lift ourselves?

  Answer

  Most of our machines require transport on a truck and therefore we recommend delivery. Our cherry pickers and small mast lifts are towable.

• Question

  Is someone able to come and look at our site to advise the correct machine/s for the job?

  Answer

  Yes, we offer this service free of charge. Please contact us or give your local branch a call.

• Question

  What type of Port-a-loo do I need to get?

  Answer

   

  Port-A-Loo stock a variety of units for different situations and events, to determine which unit is best for you depends on a number of factors:

  • What type of event are you having i.e. for a younger crowd a standard event toilet is fine, for a corporate event a deluxe unit would be better
  • Male to Female Ratio i.e. Generally speaking women want nicer toilet facilities and may need more Port-A-Loos than male quests.
  • Budget
  • Access to your venue

   

  If you are unsure of which unit would suit your event or venue best, please don’t hesitate contact one of our staff who would be more than happy to help you out.

   

• Question

  Are there any restrictions that will dictate what type of unit I can hire?

  Answer

  When you are making your booking we will ask you a variety of questions that may determine if your it is possible to put your choosen unit in place. Please consider the following:

  • Driving /delivery access to where you want the toilet to go.
  • Are there sharp turns or bends to get the toilet in place?
  • Is there a steep, soft paved or muddy driving access to your venue?
  • Are there any other obstacles to get your toilets in place

   

  We are happy to do a site visit so we can handle problems before they arise. If you have any concerns, please ask our staff when booking.

   

• Question

  What dimensions are the port-a-loos?

  Answer

  The standard unit size is 1200mm wide and 2100mm high. However we do have different units for various situations. You can find out more about dimensions on our product pages or contact one of our customer service staff.

• Question

  How long can I hire a port-a-loo for?

  Answer

  Port-a-loos can be hired for any period from one day, over night, weekends or in some cases years.

• Question

  Do we need to have running water available?

  Answer

  No, water is required for the units holding tank, replenishing the water is done by Port-a-Loo as part of the service.

• Question

  Where can my port-a-loo be located?

  Answer

  Our service trucks require clear access to the unit, and must be able to get within 10 meters of each port-a-loo to service.
  
  Our service staff will make all reasonable attempts to service the unit(s). If the unit is not serviced or partially serviced due to being blocked, unreachable or behind locked gates etc you may request us to return to the site prior to your next scheduled route day for an additional fee.

• Question

  How and when is my port-a-loo serviced?

  Answer

  Each unit is serviced weekly on a designated week day that one of our specialised pump trucks are in your area.
  Port-a-loo servicing involves the following steps:

  1. Evacuate the holding tank.
  2. Remove debris
  3. Water blast and clean the walls, urinal, seat and floor.
  4. Add fresh water and chemical solution to tank.
  5. Replace urinal cake (as needed)
  6. Replenish supplies. (replace toilet paper, hand sanitiser)

   

• Question

  How soon can I get my port-a-loo delivered?

  Answer

  Generally we can deliver in 24 hours. If a unit is needed immediately we do offer an emergency service.

• Question

  Is toilet paper supplied?

  Answer

  Yes, toilet paper, hand sanitizer or soap, water and paper towels are supplied and included in your rental hire cost.

• Question

  Can I get additional services for my unit if I wish?

  Answer

  Yes, for an additional fee extra servicing can be carried out on your Port-a-loo unit.

• Question

  How many port-a-loo’s do I need for my building site?

  Answer

  Under normal circumstances one toilet will accommodate up to 10 workers per 40 hour work week.

• Question

  How many port-a-loo’s do I need for my special event?

  Answer

  There are many different scenarios that affect unit numbers, the obvious one being number of attendees. Other considerations are:

  • drinks comsumption,
  • event duration
  • ratios of men and woman.

  
  

   

• Question

  I want to hire equipment for a Saturday function, when can I pick up and return?

  Answer

  You can collect on Friday or Saturday and return on Monday for a 1-day hire charge. We are not open on Sundays. Equipment is subject to availability at time of ordering. Please contact us for a longer hire period rate.

• Question

  Is a bond required for hire items?

  Answer

  Generally a nominal bond is required for all of our hire items, held as security against damage and loss. The customer is responsible for the security of the equipment for the duration of the hire period. We charge for all breakages and damages to our hire equipment.

• Question

  Does the equipment have to be returned clean?

  Answer

  Yes, the equipment should be returned to us clean, or a cleaning fee may apply.

• Question

  Do you deliver and collect?

  Answer

  Yes, we can deliver and collect. Additional delivery charges will apply.

• Question

  Do you have wedding packages available?

  Answer

  Yes we have wedding packages available to give our customers an indication of price for a marquee wedding. You can view these guides here.

• Question

  Do you sell retail products?

  Answer

  Yes we have a wide range of paper serviettes, balloons, banners, party ice, cocktail novelties and much more! Please ask one of out staff members when making your booking.

• Question

  What are the differences between an Electron marquee and a Frame marquee?

  Answer

  Electron marquees are a traditional style marquee with high, peaked roof’, centre poles and guy ropes. They require a grass surface for installation. Framed marquees have no internal poles and can be installed on grass or a hard surface using, weights or bolts.

• Question

  What size marquee do I need?

  Answer

  Please see our marquee capacity guide for an indication. Beside amount of people at your event, marquee size required will need to be adjusted if room is required for a buffet station, dance floor, stage etc.

• Question

  Can marquees be installed on a hard surface like a car-park or tennis court?

  Answer

  Yes, we can weight our marquees if we are unable to peg into the surface.

• Question

  Are marquees water-proof?

  Answer

  Yes, the fabric on marquees is water-proof. We can make connections to other marquees and butt marquees very closely to buildings.

• Question

  Can marquees withstand extreme weather?

  Answer

  Well secured marquees can withstand over 100km winds.

• Question

  When should I book my marquee?

  Answer

  Some dates are very popular for weddings and events so all equipment is available on a first to book basis.

• Question

  Are we able to install/dismantle the marquee?

  Answer

  We have a small selection of ‘takeaway’ marquees for you to install & dismantle yourself. Larger marquees for weddings and events are installed by our specialist marquee crew.

• Question

  Will marquee pegs damage underground pipes or cables?

  Answer

  Yes a marquee peg can damage underground pipes or cables. We would need to be informed of any underground services, prior to marquee installation.

• Question

  Can someone advise what would be the best marquee for our site?

  Answer

  If an estimate is acceptable, a marquee sales consultant may be able to come to the site, to advise marquee size and options available (conditions apply).

• Question

  Do you provide other equipment with the marquee?

  Answer

  We can provide a one-stop package for all of your hire requirements e.g. Chairs, tables, lighting, flooring, catering equipment, portable toilets and generators.

• Question

  When will you install/dismantle the marquee for my wedding?

  Answer

  With weddings we allow marquee installation to be commenced two days prior to the event.

• Question

  Am I covered in the unlikely event of a breakdown?

  Answer

  We have our own free phone number 0800 588 500 which you can call for assistance should you encounter any problems.

• Question

  How do I book a rental vehicle with Hirepool Vehicle Rentals?

  Answer

  Once you have found the vehicle you wish to book, then click on the Quote/booking link. This will send through a booking request to our team and we will contact you to confirm your booking.
  
  Alternatively give us a call or pop into one of our branches.

• Question

  What driving licence do I need to hire a vehicle with Hirepool Rentals?

  Answer

  You must hold a valid full driver licence from your home country. An International Driver's Licence is not required but is accepted. The law requires us to sight your licence when you collect your rental car. Heavy Trade License is required for some trucks.

• Question

  How many drivers can be on the agreement?

  Answer

  Hirepool Vehicle Rentals does not have a surcharge for any additional drivers to be added to the rental agreement. When collecting the vehicle each driver must be listed on the Rental Agreement and they must present their drivers licence at time of collection.

• Question

  Are Hirepool Vehicle Rentals prices all inclusive?

  Answer

  Hirepool Vehicle Rentals has no hidden fees. Our prices are in New Zealand dollars and include Goods and Services Tax (GST), Unlimited kilometres (unless otherwise specified) and Insurance.

• Question

  What are your vehicle insurance terms and rates?

  Answer

  Comprehensive Motor Vehicle Insurance is included in our rates and is subject to an insurance excess in the event of any loss or damage. The excess varies by vehicle type and is listed on the Rates pages.
  The excess may be reduced by purchasing an optional Excess Reduction Insurance at the time of rental. This is available for Cars, Minibuses, Vans and Utes but not Trucks.

• Question

  How do I pay for my rental vehicle?

  Answer

  We accept all major credit cards (Visa, Bankcard, Mastercard, EFTPOS, cash and approved company orders. When you book we do not require a deposit to secure your reservation. The balance is payable when you collect your rental vehicle.

• Question

  What is Hirepool Vehicle Rentals cancellation policy?

  Answer

  We do not require a deposit to secure your booking and therefore no cancellation fees apply.

• Question

  What are Hirepool Vehicle Rentals opening hours?

  Answer

  For our branch hours please see our branch locations. We are also available for after hours service.

• Question

  Are pick up and drop offs available outside these hours?

  Answer

  Pickups outside these hours are available on request and a applicable fee applies. If you wish to leave your rental car at an airport out of hours a fee applies.

• Question

  Are one way rentals available?

  Answer

  We can offer one way vehicle rentals for your convenience but these are done by negotiation and will be subject to a one way fee. Please contact your local branch to discuss or send us a message via our contact us form

• Question

  Does Hirepool Vehicle Rentals offer long-term rentals?

  Answer

  Yes, we do offer long term car rental for clients. To enquire about long term hire, please email or call 0800 588 500.

• Question

  Are there any roads I cannot drive my rental car on?

  Answer

  You can drive Hirepool Vehicle Rentals vehicles on any road except for Skippers Road in Queenstown and 90 Mile Beach in Northland..

• Question

  Can I take my car on the Interislander ferry?

  Answer

  Yes you may take a Hirepool Vehicle Rentals vehicle on the ferry.
  
  Please check with our staff if you are wanting to take a Truck on the Ferry.

• Question

  What accessories are available from Henderson Rentals?

  Answer

  • Baby and child seats
  • Furniture blankets, ties and trolley with Trucks
  • In-car GPS navigation
  • for a full list see our Vehicle Extras page 

• Question

  What is the age/condition of Hirepool Vehicle Rentals vehicles?

  Answer

  Our vehicles are all NZ New late model vehicles that have been maintained to the highest standards for your safety, reliability and comfort .

• Question

  Can I request a certain make/model?

  Answer

  Hirepool Vehicle Rentals will note any requests for vehicle models or body styles and we will do our best to provide such a vehicle.

• Question

  Do I need to pay a deposit when making my booking?

  Answer

  No deposit is required when booking your vehicle. We will take Credit Card details as confirmation of booking but will not charge until you pick up your vehicle.

• Question

  Do I need to supply my Transport Services License (TSL) label when hiring a truck?

  Answer

  If you are operating a rental truck under a Transport Service License you must display your TSL number in the front windscreen.