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How do I book equipment to hire?
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Read our How to Book page to get an overview of the process involved in booking equipment
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Should I book equipment to hire?
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Yes it is strongly recommended that you pre-book your equipment hire with us to ensure you have a simple and speedy hire experience. Some items are in high demand at the weekends and over holidays periods, so to ensure we have the equipment at the appropriate branch when you require it we strongly suggest you pre book to not be disappointed.
Read our How to Book page for details on the process for booking equipment.
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What are your opening hours?
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Most of our branches are open 7 days a week for your convenience. To see the opening hours of the branch closest to you click here.
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What is the minimum hire period?
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The minimum hire period is 4 hours from the time of collection.
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Is a deposit/bond required for the equipment?
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Yes - A bond and deposit is required unless a ledger account is used, the bond required is determined by the daily rate of the machine and also the time for which you require the equipment.
The deposit or bond is payable on the day of collection, or if you require delivery to site, this will need to be taken before the equipment is delivered.
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When do I pay for the equipment?
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All hires require a deposit or bond to be taken before the equipment is uplifted from the branch. Once the equipment has been returned and the necessary charges added to the hire agreement, an invoice will be generated which will indicate whether a balance is due, or if a refund is owed to you from the balance of the bond.
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What extra costs are involved in hiring equipment?
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An item which requires fuel will incur a fuel charge if not returned full, and a sander which requires discs or belts provided by Hirepool will carry costs on how many were used. Hirepool branches usually all stock saleable items which you may require to make your job easier or safer, which includes safety and PPS equipment, rope, load binding and other extras. if you are in any way uncertain about any additional charges please don’t hesitate to ask any of our staff members.
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Is insurance included when hiring equipment?
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Yes – The insurance waiver will be included in the quote.
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If I cancel my booking will I be charged?
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If you need to cancel your bookings please notify us as soon as possible and you will not be charged. If possible, please give at least 8 hours notice for cancellations.
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What is needed to hire the equipment?
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Please bring a form of photo identification. e.g. drivers license. You will need to provide this along with personal details before obtaining the equipment.
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Can Hirepool deliver the equipment?
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Yes, we do deliver, however there are delivery charges.
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If you deliver the equipment will the paperwork be done then?
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The delivery driver will have a copy of the Hire Agreement for you to read and sign. If you have visited a Hirepool branch prior to your equipment being delivered in most cases the bond and deposit should have been settled, however, if not the driver may collect either cash or a blank signed cheque which will need to be approved via Telecheck once back at the branch.
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Will I be given a demonstration and/or instructions on how to use the equipment?
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Yes – Our team will demonstrate the operation of the equipment, outline any safety hazards or issues that may arise with the item(s). If there is anything you are unsure of please don’t hesitate to speak with a staff member.
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Is there someone I can ring if I have any questions on use of the equipment?
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Yes – Hirepool staff are on hand to help answer any questions that you may have.
The majority of Hirepool branches are open 7 days a week, so you can easily reach someone who can assist you with your query.
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What do I do if I need assistance with your equipment afterhours?
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We provide an afterhours emergency number in all regions. You will find this number in your contract paperwork.
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What can I do if the equipment breaks down?
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We always provide reliable and mechanically sound equipment to help you get the job done, however, if something goes wrong or an item breaks down we ask that you call as soon as possible and inform the nearest Hirepool branch.
We will do an exchange of the item(s) as soon as possible by delivery so you can continue with completing your task. We will arrange compensation and/or incorporate this into the final invoice price upon return.
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What happens if the equipment gets damaged?
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If equipment is damaged whilst on hire you will need to notify your nearest Hirepool branch, if a replacement is required the branch will organise this for you. The damaged item will be assessed by a Hirepool technician to determine the cause of the damage and will also work with the branch manager to come to a decision on who will be held liable for the required parts and/or repairs.
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Do I get a discount if I return the equipment early?
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The minimum hire period within Hirepool is four hours which is half a day with a full day being eight hours. This is clearly outlined on the Hire agreement.
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What happens if I return the equipment late?
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If you know the equipment will be returned late it is important that you inform the branch in the first instance and advise when it will be returned.
Many branches are flexible by usually a maximum of 1 hour, however it is the decision of the Branch Manager to determine whether late returns will incur a late charge.
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What can I do if I need the equipment for longer than the original agreed hire period?
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You can extend this hire period quite simply by advising any Hirepool branch.
Please be advised an additional bond amount may be required to keep within the pricing guidelines.
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Can I return equipment after hours?
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No.
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Can I hire equipment from one branch and drop it off at a different branch?
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If the branch is in the same city then this shouldn’t be a problem. Please enquire with us at time of booking so we can organise this for you.
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Does the equipment need to be cleaned / refuelled etc before returning?
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Equipment should be returned as clean as possible. If the equipment is returned excessively dirty, muddy or covered in foreign material eg paint ,concrete etc, then a cleaning charge may be incorporated in the final invoice.
Equipment that requires Diesel or Petrol is full when it leaves the branch. It is your choice to have the item(s) refuelled before return, in which case there will be no fuel charges.
If refuelling is required then the charges will be incorporated in the invoice upon completion.
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Do you give your trade customers discounts?
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Hirepool has Business Relationship Managers in every region who can discuss special trade discounts for companies who trade frequently with Hirepool.
- Question
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Do we hire swimming pools?
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No.
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