With the move to Alert Level 2, all Hirepool branches across the country have returned to operating as normal with the doors now open for customers to enter our showrooms where necessary. However at Alert Level 2, we are continuing with the same contactless hire approach implemented during Alert Level 3 and in our showrooms there will be social distancing measures in place to ensure the safety of customers and staff.
To help facilitate contactless hires under Alert Level 2, whilst also providing quick and easy collection of equipment, all customers are recommended to pre-order. Reservations can be made by either 1) ordering online at www.hirepool.co.nz. 2) calling your local Hirepool branch 3) calling your Hirepool rep.
Existing Hirepool trade account customers can pre-order equipment online and have it charged to their Hirepool trade account. If you haven’t done this before, it is a quick simple process to set up your online trade user account. Click the link to get started https://cart.hirepool.co.nz/register-trade
Non Hirepool trade account customers (cash customers) just need to have a credit/debit card to make an online booking. To set up your account for making online bookings click the link https://cart.hirepool.co.nz/register
Hirepool is currently offering a special ‘$20 for 20km’ delivery offer where customers can pre-order their equipment via any of the above methods and choose to have it delivered for $20 each way for deliveries up to 20km from their chosen branch. Some terms and conditions apply for this offer (for example, the item must be able to be carried/towed by a ute) and deliveries over 20km are priced on application.
During Alert Level 2 Hirepool will be continuing to observe the following procedures to ensure a contactless hire transaction.
Equipment for Collection
a. We recommend customers first place their order online, calling their local branch or by calling their local Hirepool rep to book equipment ahead of time.
b. If personally collecting your gear, please take care to maintain 2 Metres distance between you, and all other customers and staff once you have arrived at the branch. Our staff will be able to direct you as necessary.
c. Your paperwork for the hire will be emailed to you. By providing us with your email you are accepting the Hirepool terms & conditions on the hire.
d. For gear which is towable, you will be responsible for checking that it is secure, as per normal. We will step away 2 metres while you check it.
e. A similar process applies to the end of any hire during this time.
Equipment for Delivery
a. Customers must place their order online, or over the phone and are advised to book gear ahead of time.
b. Your paperwork for the hire will be emailed to you. By providing us your email you are accepting the Hirepool terms & conditions on the hire.
c. Your gear will then be delivered to your chosen location. Our employees will maintain the 2 metre separation and arrange for the unloading of your gear.
d. A similar process applies to the end of any hire during this time.
If you have any questions you can contact us at firstname.lastname@example.org or through Hirepool’s chatbot, located on the Hirepool website with real-time answers to help you.
We are appreciative of your ongoing loyalty, stay safe New Zealand!