# Vehicle Rental ## Questions ### Am I covered in the unlikely event of a breakdown? We have our own free phone number **0800 588 500** which you can call for assistance should you encounter any problems. ### How do I book a rental vehicle with Hirepool Vehicle Rentals? Once you have found the vehicle you wish to book, then click on the Quote/booking link. This will send through a booking request to our team and we will contact you to confirm your booking. Alternatively give us a call or pop into one of our [branches](https://www.hirepool.co.nz/vehicle-rentals/contact.md). ### What driving licence do I need to hire a vehicle with Hirepool Rentals? You must hold a valid full driver licence from your home country. An International Driver's Licence is not required but is accepted. The law requires us to sight your licence when you collect your rental car. Heavy Trade License is required for some trucks. ### How many drivers can be on the agreement? Hirepool Vehicle Rentals does not have a surcharge for any additional drivers to be added to the rental agreement. When collecting the vehicle each driver must be listed on the Rental Agreement and they must present their drivers licence at time of collection. ### Are Hirepool Vehicle Rentals prices all inclusive? Hirepool Vehicle Rentals has no hidden fees. Our prices are in New Zealand dollars and include Goods and Services Tax (GST), Unlimited kilometres (unless otherwise specified) and Insurance. ### What are your vehicle insurance terms and rates? Comprehensive Motor Vehicle Insurance is included in our rates and is subject to an insurance excess in the event of any loss or damage. The excess varies by vehicle type and is listed on the Rates pages. The excess may be reduced by purchasing an optional Excess Reduction Insurance at the time of rental. This is available for Cars, Minibuses, Vans and Utes but not Trucks. ### How do I pay for my rental vehicle? We accept all major credit cards (Visa, Bankcard, Mastercard, EFTPOS, cash and approved company orders. When you book we do not require a deposit to secure your reservation. The balance is payable when you collect your rental vehicle. ### What is Hirepool Vehicle Rentals cancellation policy? We do not require a deposit to secure your booking and therefore no cancellation fees apply. ### What are Hirepool Vehicle Rentals opening hours? For our branch hours please see our [branch locations](https://www.hirepool.co.nz/locations.md). We are also available for after hours service. ### Are pick up and drop offs available outside these hours? Pickups outside these hours are available on request and an applicable fee applies. If you wish to leave your rental car at an airport out of hours a fee applies. ### Are one way rentals available? We can offer one way vehicle rentals for your convenience but these are done by negotiation and will be subject to a one way fee. Please contact your [local branch](https://vehicles.hirepool.co.nz/locations) to discuss or send us a message via our [contact us](https://vehicles.hirepool.co.nz/contact) form ### Does Hirepool Vehicle Rentals offer long-term rentals? Yes, we do offer long term car rental for clients. To enquire about long term hire, please email or call 0800 588 500. ### Are there any roads I cannot drive my rental car on? You can drive Hirepool Vehicle Rentals vehicles on any road except for Skippers Road in Queenstown and 90 Mile Beach in Northland. ### Can I take my car on the Interislander ferry? Yes you may take a Hirepool Vehicle Rentals vehicle on the ferry. Please check with our staff if you are wanting to take a Truck on the Ferry. ### What accessories are available from Henderson Rentals? - Baby and child seats - Furniture blankets, ties and trolley with Trucks - In-car GPS navigation - for a full list see our Vehicle Extras page ### What is the age/condition of Hirepool Vehicle Rentals vehicles? Our vehicles are all NZ New late model vehicles that have been maintained to the highest standards for your safety, reliability and comfort ### Can I request a certain make/model? Hirepool Vehicle Rentals will note any requests for vehicle models or body styles and we will do our best to provide such a vehicle. ### Do I need to pay a deposit when making my booking? No deposit is required when booking your vehicle. We will take Credit Card details as confirmation of booking but will not charge until you pick up your vehicle. ### Do I need to supply my Transport Services License (TSL) label when hiring a truck? If you are operating a rental truck under a Transport Service License you must display your TSL number in the front windscreen. ## More help - [DIY Hub](https://www.hirepool.co.nz/diy-hub.md) - [Tradie Hub](https://www.hirepool.co.nz/trade-hub.md) - [Resource library](https://www.hirepool.co.nz/resources.md) Source: https://www.hirepool.co.nz/help/vehicle-rental