# Online Ordering

## Questions

### How do I make a reservation online?

Find the equipment you’re after and select the dates you wish to hire for and the branch you intend to pick up the equipment. Then create an online account or just use a guest profile.

If you are a Hirepool trade account customer you can make a booking online and have it charged to your trade account otherwise cah customers will need to provide credit/debit card details when making the booking. If the equipment you are wanting to hire is available ready to go in the branch you will get an automatic confirmation otherwise the branch will review your request and will get back to you typically within 2 hours to confirm your booking.

### How can I get a quote?

The majority of our pricing is online and for any of those products you can get an instant quote online, however, if it is a Price on Application product (POA), you can request a quote and our team will come back to you promptly.

### What if I'm unsure about what equipment to hire?

If you're not sure about what equipment is best for the job, you can send an enquiry online to your local branch and they will get back to you promptly alternatively you can call your local branch and they will be happy to help you get the right equipment you need for the job.

### What if I have made an online booking and no longer need the booking?

If your plans have changed and you no longer need the equipment, please give us as much notice as possible and call your local branch to advise them and they will cancel the booking.

### How will I know if my booking is confirmed?

Once you have placed an online booking you'll receive an email to confirm your booking. If the gear is available ready to go in the branch you'll get an automatic reply however if not there may be a short delay while the branch checks availability.

### Why do I need to make a booking?

Booking equipment ahead of time ensures we'll have it available for you when you need it and avoids any disappointment or delays for you.

If you book ahead of time the branch staff will have the equipment ready for you when you come to collect it and it will be a quick process to get you on your way.

### How can I pay for a hire online?

Unless you are a trade account customer, when making an online booking you will need to provide us with credit/debit card details to make the booking.

We will just take a $1 holding fee and your card will be charged when you pick up the equipment.

## Topics

- [Online Accounts for Cash and Trade](https://www.hirepool.co.nz/help/online-ordering/cash-and-trade-accounts.md)

Source: https://www.hirepool.co.nz/help/online-ordering