# How to create a Trade Account - ### First complete the "Application Credit Form" which can be found [here.](https://applyplus.creditworks.co.nz/app/hirepool "Credit Application") - ### If you need assistance with your application, please contact accounts.receivable@hirepool.co.nz - ### Wait a few days for credit account to be approved. - We will contact you with a welcome pack with all the details you will need to know, including your account number. ## Questions ### How do I book equipment to hire? Some items are in high demand at the weekends and over holidays periods, so to ensure we have the equipment at the appropriate branch when you require it we strongly suggest you pre book to not be disappointed. Yes it is strongly recommended that you pre-book your equipment hire with us to ensure you have a simple and speedy hire experience. Read our How to Book page for details on the process for booking equipment. ### Do I get a discount if I return the equipment early? The minimum hire period with Hirepool is four hours which is half a day with a full day being eight hours. If you book the equipment for a full day and return it within 4 hours then you will be charged for a half day instead. ### What happens if I return the equipment late? If you know the equipment will be returned late it is important that you inform the branch in the first instance and advise when it will be returned. Many branches are flexible by usually a maximum of 1 hour, however it is the decision of the Branch Manager to determine whether late returns will incur a late charge. ### Can I hire equipment from one branch and drop it off at a different branch? If the branch is in the same city then this shouldn’t be a problem however if you are looking to pick up equipment from a branch in one town city and drop it off at another town/city this needs to be discussed in advance and will incur a relocation fee. Please discuss with your Hirepool branch at time of booking and the branch staff can advise details of the relocation fee. ### How do I contact Hirepool? You can contact us by phone at one of our branches, contact us on 0800 15 15 15, email us at info@hirepool.co.nz or use our chatbot (by clicking on the chat icon on the left side of your screen). And if that doesn't work for you, give us a buzz on our social media accounts and we'll get back to you as soon as possible. We’ve got a fair few ways for you to get in touch with us if you have any questions. ### Where can I find a branches opening times/contact information? The opening hours and address details of all of our branches are on our website, here [https://www.hirepool.co.nz/locations](https://www.hirepool.co.nz/locations.md) ### Am I able to make a complaint? We understand sometimes things don't go to plan - and if we have dropped the ball, we'd like to put it right. And if that doesn't work for you, give us a buzz on our social media accounts and we'll get back to you as soon as possible. We’ve got a fair few ways for you to get in touch with us if you have any questions. ### What if my local branch doesn't have what I need? In the event your Hirepool branch does not have the gear you need, the branch will be able to advise where the next closest branch is that has the equipment you require and will be able to make a booking for you. ### Do I have to pay a bond/deposit when hiring? Yes, all of our gear requires a bond/deposit to be payed at the time of hire. This cost will be returned to you upon the return of the equipment once a post hire check confirms the gear is still in good condition. ### Do you have any job vacancies? We most likely do! We’re often looking for top performers who want to go the extra mile for our team and our customers. If you'd like to work with us, see our careers section. ### Can I get extra fuel with the equipment I hire? Yes, you can add extra fuel to your cart when hiring online. Or when picking up the equipment, you can request some extra fuel and your local Hirepool staff will include this with your hire. ### Will I be given a demonstration and/or instructions on how to use the equipment? Yes – Our team will demonstrate the operation of the equipment, outline any safety hazards or issues that may arise with the item(s). If there is anything you are unsure of please don’t hesitate to speak with a staff member. ### Is there someone I can ring if I have any questions on use of the equipment? Yes – Hirepool staff are on hand to help answer any questions that you may have. The majority of [Hirepool branches](https://www.hirepool.co.nz/Hirepool-Equipment/Branch-Locations.md) are open 7 days a week, so you can easily reach someone who can assist you with your query. ### What do I do if I need assistance with your equipment afterhours? We provide an afterhours emergency number in all regions. You will find this number in your contract paperwork. ### What can I do if the equipment breaks down? We always provide reliable and mechanically sound equipment to help you get the job done, however, if something goes wrong or an item breaks down we ask that you call as soon as possible and inform the nearest [Hirepool branch](https://www.hirepool.co.nz/Hirepool-Equipment/Branch-Locations.md). We will do an exchange of the item(s) as soon as possible by delivery so you can continue with completing your task. We will arrange compensation and/or incorporate this into the final invoice price upon return. ### What happens if the equipment gets damaged? If equipment is damaged whilst on hire you will need to notify your nearest [Hirepool branch](https://www.hirepool.co.nz/Hirepool-Equipment/Branch-Locations.md), if a replacement is required the branch will organise this for you. The damaged item will be assessed by a Hirepool technician to determine the cause of the damage and will also work with the branch manager to come to a decision on who will be held liable for the required parts and/or repairs. ### Do I get a discount if I return the equipment early? The minimum hire period within Hirepool is four hours which is half a day with a full day being eight hours. This is clearly outlined on the Hire agreement. ### What happens if I return the equipment late? If you know the equipment will be returned late it is important that you inform the branch in the first instance and advise when it will be returned. Many branches are flexible by usually a maximum of 1 hour, however it is the decision of the Branch Manager to determine whether late returns will incur a late charge. ### What can I do if I need the equipment for longer than the original agreed hire period? You can extend this hire period quite simply by advising any [Hirepool branch](https://www.hirepool.co.nz/Hirepool-Equipment/Branch-Locations.md). Please be advised an additional bond amount may be required to keep within the pricing guidelines. ### Can I return equipment after hours? No. ### Do you give your trade customers discounts? Hirepool has Business Relationship Managers in every region who can discuss special trade discounts for companies who trade frequently with Hirepool. ### What is your minimum hire period? Our minimum hire period for most pieces of gear is half a day (4 hours). ### What equipment requires a license or certification to hire? Most gear doesn't require anything special - but there are some requirements, especially for the bigger or heavier pieces of gear. It's best to go online and have a look at the equipment you are going to hire - any special requirements will be on the product page. ## More help - [DIY Hub](https://www.hirepool.co.nz/diy-hub.md) - [Tradie Hub](https://www.hirepool.co.nz/trade-hub.md) - [Resource library](https://www.hirepool.co.nz/resources.md) Source: https://www.hirepool.co.nz/help/general/how-do-i-create-a-trade-account