# Delivery and Pickup

## Questions

### Can Hirepool deliver the equipment?

Yes, we do deliver, however, will be delivery charges.

### If you deliver the equipment will the paperwork be done then?

The delivery driver will have a copy of the Hire Agreement for you to read and sign.

If you have visited a Hirepool branch prior to your equipment being delivered in most cases the bond and deposit should have been settled.

### Will I be given a demonstration and/or instructions  on how to use the equipment?

Yes – Our team will demonstrate the operation of the equipment, outline any safety hazards or issues that may arise with the item(s).

If there is anything you are unsure of please don’t hesitate to speak with a staff member.

### Can I hire equipment from one branch and drop it off at a  different branch?

If the branch is in the same city then this shouldn’t be a problem however if you are looking to pick up equipment from a branch in one town city and drop it off at another town/city this needs to be discussed in advance and will incur a relocation fee.

Please discuss with your Hirepool branch at time of booking and the branch staff can advise details of the relocation fee.

### Can I return the equipment after hours?

No. Unfortunately, any equipment left after hours cannot be secured, so you will need to arrange to have it returned to us when we are open.

Our hours and address details can be found on our website.

### How are delivery costs calculated?

Delivery is calculated based on the type of transport required to move your item.

Some items can be delievered via a ute by the local branch however some items may require a transport provider to deliver in which case delivery will be more expensive. Costs will be calculated based on distance from the branch to the delivery location.

### What areas do you deliver to?

Our delivery service spans New Zealand wide, however, delivery costs may very in different locations.

### If I am picking up the equipment, will you help me load it into my vehicle

Yes we will. As part of our service, we will help load the equipment in/on to your vehicle. If you are hiring a trailer, our team will hook it to your vehicle and ensure all lights are functioning.

## More help

- [DIY Hub](https://www.hirepool.co.nz/diy-hub.md)
- [Tradie Hub](https://www.hirepool.co.nz/trade-hub.md)
- [Resource library](https://www.hirepool.co.nz/resources.md)

Source: https://www.hirepool.co.nz/help/delivery-and-pickup